1. Purpose of Policy

This Cancellation & Refund Policy outlines the terms and conditions for cancelling bookings made with AB Tourism LLC USA. We are committed to delivering exceptional customer service while maintaining operational efficiency. By booking with us, you acknowledge and accept the terms of this policy.

 

2. Cancellation by the Customer

We understand that plans can change. You may cancel your booking by contacting us via email at info@abtourismusa.com, referencing your full name and booking number.

2.1 Cancellation Timeline & Refund Terms

Timeframe Before Tour

Refund Eligibility

More than 72 hours

100% refund (minus any transaction fees)

48 to 72 hours

50% refund

Less than 48 hours

No refund

No-show

No refund

⚠️ Refunds apply only to base tour costs. Add-on services (e.g., attraction tickets, third-party experiences) may be non-refundable.

 

3. Modifications & Rescheduling

We allow flexibility when possible.

• Up to 48 hours before the tour: You may request to reschedule your tour date once at no additional cost (subject to availability).
• Less than 48 hours: Rescheduling requests are not guaranteed and may incur additional charges.
• Customized packages or group bookings may have different modification rules, which will be shared at the time of booking.
 

4. Cancellation by AB Tourism LLC USA

We reserve the right to cancel or reschedule a tour due to:

• Severe weather conditions
• Safety or security concerns
• Minimum group size not met
• Operational or logistical issues
 
If a tour is cancelled by us, customers will receive one of the following:
• A full refund
• The option to reschedule to another available date
• The option to apply the amount paid as credit toward a future booking
 
 5. Non-Refundable Bookings

The following items are non-refundable under any circumstance:

• Attraction tickets (e.g., theme parks, museums, events) purchased on your behalf
• Bank transaction fees or credit card surcharges
• Promotional packages or discounted deals marked as non-refundable
• Last-minute bookings (less than 24 hours before tour)
 
 6. Group Bookings & Corporate Tours

Group bookings, corporate packages, or custom itineraries may be subject to specific cancellation terms outlined during quotation or invoicing.
Clients must review and agree to those terms before confirmation.

7. Refund Process

• Refunds will be processed to the original payment method used during booking.
• Processing time: 7–10 business days from the date of cancellation approval.
• AB Tourism LLC USA is not responsible for delays caused by banks, credit card companies, or international remittance systems.
 

8. How to Cancel

To cancel or modify your booking, please contact us with the following details:

• Full Name
• Booking Reference Number
• Tour Name & Date
• Reason for Cancellation or Modification

📧 info@abtourismusa.com

 
 9. Disputes & Final Authority

AB Tourism LLC USA reserves the right to evaluate cancellation and refund requests on a case-by-case basis.
In cases of dispute, our decision will be considered final and binding.

10. Policy Updates

This policy is subject to change without prior notice. Updates will be posted on our website and will take effect immediately upon publication.